Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the website of Nova & Pearl, located at Resedastraat 15, and reachable at info@novaandpearl.com.

1. Applicability
   By placing an order, you agree to these terms and conditions.
   
   
2. Product Information
   We make every effort to describe our products accurately and to provide up to date information. However, typographical errors or inaccuracies may occasionally occur.
   
   
3. Orders and Payment
   Orders will be processed once full payment has been received. The available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location.
   
   
4. Processing and Delivery
   

   • Processing time: 1–3 working days
   • Delivery time: 3–7 working days, depending on the destination
   • Orders are shipped directly from our international fulfilment partner to ensure efficient processing and delivery
   • Once your order has been dispatched, you will receive tracking information by email
   

   
   
5. Returns and Cancellations
   Please refer to our separate returns policy for all terms and conditions.
   
   
6. Liability
   We are not responsible for loss or damage during shipping if the tracking shows that the parcel has been delivered. Please always check the provided address carefully.
   
   
7. Intellectual Property
   All content on the website (texts, photos, logos) is the property of Nova & Pearl and may not be used without permission.
   
   
8. Complaints Procedure
   Complaints may be submitted in writing at info@novaandpearl.com. We aim to respond within 5 working days.
   
   
9. Governing Law
   These terms and conditions are governed by Dutch law.